Refund & Returns Policy

This Refund & Returns Policy applies to all purchases made through the Clear Sip website at https://clearsip.co.uk . Please read this policy carefully before placing an order.

1. Returns Eligibility

Returns are accepted only for products that are defective, damaged, or incorrect.
Items must be unused, in original packaging, and in the same condition as received.
Return requests must be made within 14 days of receiving your order.

2. Non-Returnable Items

Used or opened products.
Items damaged due to misuse or improper handling.
Products returned without original packaging.
Items purchased during clearance or promotional sales, unless defective.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method.
Refund processing times may vary depending on your payment provider.

4. Shipping Costs

Shipping costs are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Exchanges

We currently do not offer direct product exchanges. If you wish to replace an item, please initiate a return and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately with supporting images. We will arrange a replacement or refund at no additional cost.

7. Late or Missing Refunds

If you have not received your refund after approval, please check with your bank or payment provider. If the issue persists, contact us for assistance.

8. Changes to This Policy

We reserve the right to modify this Refund & Returns Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Information

Clear Sip
Flat 1, 51 Marischal Road
London, SE13 5LE

Website: https://clearsip.co.uk
Email: support@clearsip.co.uk